Mansion Tours
Serving your travel needs since 1988.


General Information & Conditions


reservation

  1. Deposit:
    A deposit of $200 per person is required and acceptable by check only at the time of confirmation of the reservation.  Reservation will be automatically cancelled if the deposit is not received by Ritz Tours within 7 days after confirmation of the reservation.
  2. Final Payment:
    Final payment of the total tour fare is due 45 days prior to your departure date.  If your payment is not received by the due date, the reservation will be subject to cancellation and deposit will be forfeited. 

Cancellation

The following fee will be charged accordingly when you decide to cancel your reservation:
  1. Up to 45 days prior to departure:
    US $100 per person will be assessed.
  2. 44-15 days prior to departure:
    US $200 per person will be assessed.
  3. Within 14 days prior to departure:
    US $200 per person will be assessed, plus any charges assessed by land operators, hotels, and other suppliers.
    * In addition to the above stated cancellation charges, if airline tickets have already been issued at the time of cancellation (regardless of number of days prior to departure), the traveler will be assessed an additional airline cancellation penalty and service charge pursuant to the airlines rules and regulations.
  4. US $1000 will be the maximum cancellation fee assessed each person.
  5. US $1000 will be charged for no shows on the departure date.
  6. When a traveler cannot complete the tour for any reason, the balance (the total cost of the tour minus the already used portion minus the US $1000 penalty charge) will be refunded to the client.
  7. Written notice of cancellation must be received by Ritz Tours either by mail or by fax.  Oral cancellation by  phone will not be acceptable.

tour fare includes

  1. Travel Protection Insurance Plan:
    When you confirm a reservation and make final payment at least 45 days prior to departure, as stated above, Ritz Tours provides full coverage of your vacation travel with our protection insurance plan, at no additional cost.  We also offer an optional protection plan at your own expense, when you make your reservation or your final payment within 44 days prior to departure.
  2. Air Transportation:
    For passengers departing from either San Francisco or Los Angeles to Shanghai or Beijing and return from Shanghai, Beijing or Hong Kong, a round trip economy class cabin will be included with the tour.  Please consult your travel agent regarding the air fare if you are departing from cities other than San Francisco or Los Angeles.
  3. Hotel Accommodations:
    Based on two adults sharing one twin bedded room, double occupancy.  A single room is subject to availability based on prior request at an additional cost.  There is no triple room available in China.  When the hotel listed in the brochure is not available, the same category hotel will be substituted.
  4. Meals:
    In China, three meals daily will be provided in hotels, local restaurants or on board domestic or international flights (except free days in Beijing, Shanghai).  In Hong Kong and Southeast Asia, meals will be served as specified in the itinerary.
  5. Sightseeing:
    While the sightseeing program is specified in the itinerary, its final arrangements will be determined by the local tour escort based on local circumstances which are beyond the control of Ritz Tours, such as weather, acts of God, dangers, incidents to the sea, fire, breakdown in machinery or equipment, acts of government or authorities and wars under local condition.  However, we will adhere to the original itinerary as accurately as possible.
  6. Admissions / Entrance Fee:
    All necessary main entrance fees for the programs or places mentioned in the itinerary will be included. 

tour fare does not include

Air fare from your hometown to the gateway city, air ticket tax, airport taxes and any other charges levied by local state, federal or national government agencies, meals not mentioned in the brochure, optional tours, insurance premiums, charges arising from deviation, tips, any personal charges such as visa fee, excess baggage charges, phone bills, postage, laundry, drinks, ... etc.

general conditions

  1. Unused Tour Feature:
    Any unused tour feature either on air transportation or for land arrangements are not refundable or exchangeable.
  2. Tour Price:
    All tour prices are in US dollars and are based on tariffs and rates of currency exchange in effect at the time of printing/Web publishing.  These rates are subject to change as deemed necessary and fair by Ritz Tours.  When the total number of tour members should fall below ten persons, Ritz Tours reserves the right to cancel the tour.
  3. Price Guarantee:
    Your tour price is guaranteed once Ritz Tours has received your full payment.  Only currency surcharges, flight schedule changes which require additional nights and cost to be added to the package will result in an assessment to each passenger.
  4. Health:
    To ensure the smooth operation of the tour, Ritz Tours recommends that travelers be in good health.  Please consult with your physician regarding to your wellness and ability to travel long distances.  Any physical or mental disability which requires special treatment or attention must be noted at the time of reservation.  Ritz Tours reserves the right to exclude passengers who are physically or mentally unfit to undertake long trips, in the interest of the whole tour group.
  5. Baggage:
    Baggage is at owner's risk throughout.  Baggage allowance for transpacific flight is two pieces per person for checked baggage with combined total dimension not exceeding 106 inches provided neither one exceeds 62 inches nor 70 lbs.  Baggage allowance in China is restricted to one piece only and not to exceed 44 lbs.  Carry-on baggage is limited to one piece with combined total dimension not exceeding 45 inches.  Excess baggage charge and insurance is at the owner's responsibility.
  6. Tour Manager:
    A tour manager throughout China, in addition to the local guide, are automatically included when the group has more than 10 persons.
  7. Deviation Charge:
    There will be a US $25 charge for any deviation from the tour.
  8. Change Fee:
    One change is allowed free of charge after your reservation is confirmed.  US $25 will be charged for each of the subsequent changes.  Once documents / tickets have been issued, no change is permitted.
  9. Passport:
    All customers' passports must be valid for at least 6 months on the return date of your trip.  Please consult with your travel agent if you have a non-US passport.
  10. Visa:
    US $50 is the fee for obtaining a China visa and this visa fee is non-refundable for any reason.  Ritz Tours is not responsible if you are denied entrance for any reason at a foreign country, even if you have a valid passport and visa.  If you are applying for your own China visa, a copy of your passport should be sent to Ritz Tours.  All document / tickets will be issued under your passport name.
  11. Charge for Children:
    Child's tour package price applies to child under 11, sharing a bed with either parent and not asking for a third bed in the same room.  If they occupy a bed, the cost will be 90% of the regular adult price.  Children 12 and older will be charged at the regular adult price.
  12.  Shopping
    Although Ritz Tours' Tour Directs will be happy to assist you with any shopping requirements, Ritz Tours does not take any responsibility for any items purchased at shops on the tour.  Any after sales correspondence must be between the passenger and the shops.

USA & CANADA ADD-ON FARE

If you are leaving from cities other than Los Angeles or San Francisco, please add the appropriate domestic add-on air fare to Los Angeles / San Francisco tour fare.

Add-On Fare 
(per person)

Your Departure City is

US $100

Las Vegas, NV

Phoenix, AZ

Portland, OR

San Diego, CA

Seattle, WA

US $150
Boston, MA Baltimore, MD Buffalo, NY
Chicago, IL Cincinnati, OH Cleveland, MI
Columbus, OH Dayton, OH Detroit, MI
Fort Wayne, IN Hartford, CT Indianapolis, IN
Lansing, MI Milwaukee, WI Newark, NJ
New York, NY Philadelphia, PA Pittsburgh, PA
Providence, RI Richmond, VA Rochester, NY
Syracuse, NY Toledo, OH Washington, DC
US $200
Atlanta, GA Austin, TX Chattanooga, TN
Charlotte, NC Dallas, TX Des Moines, IA
Fort Lauderdale, FL Fort Myers, FL Houston, TX
Jacksonville, FL Kansas City, MO Knoxville, TN
Memphis, TN Miami, FL Minneapolis, MN
New Orleans, LA Norfolk, VA Oklahoma City, OK
Omaha, NE Orlando, FL Raleigh, NC
San Antonio, TX St. Louis, MO Tampa, FL
Tulsa, OK Montreal, Canada Ottawa, Canada
Toronto, Canada Winnipeg, Canada
  • If your departure city is not listed above, please consult with your travel agent  for details.
  • Some cities listed above may be required to use specified flight(s).
  • All domestic North American add-on's are not guaranteed until ticketed.

TRAVEL PROTECTION PLAN

Occasionally unforeseen circumstances arise which may cause you to either cancel or interrupt your "dream vacation".  We are committed to providing you with the very best value for your travel dollar.  That's why we have designed a special insurance program for our clients.  When you confirm a reservation and make final payment at least 45 days prior to departure, we will provide Travel Protection Insurance at no additional cost.  The complete information will be included with your documents.  The benefits are as follows:
US $ 1,000 Trip Cancellation & Interruption

US $    100 Baggage Delay
US $    300 Travel Delay

US $10,000 Medical Expense
US $    500 Loss of Baggage & Travel Documents
US $10,000 Accidental Death & Dismemberment travel guard assistance
US $10,000 Emergency Medical Transportation

 

important
Exclusions apply to certain medical conditions.


You will receive a Certificate of Insurance which describes the benefits and exclusions with your travel documents.

24-hour medical assistance
24-hour legal assistance
24-hour travel assistance

               A division of
                  travel guard
                        
International


RESPONSIBILITY

Ritz Tours, as tour operator, acts only as an agent for contracted services.  All travel arrangements included in this trip are made on participant's behalf upon the express condition that neither Ritz Tours nor its agents shall be liable or responsible in the absence of its (or their) negligence for any direct, indirect, consequential, or irregularity of any kind which may be accessioned by reason of any act or omission of any person or entity, including without limitation, any act of negligence or breach of contract of any third party such as an airline, train, motor coach, private car, cruise vessel, boat, or any other conveyance, hotel, sightseeing provider, local ground-handler, etc., which is to or does supply any goods or services for this trip.  Participant understands that Ritz Tours neither owns nor operates such third party suppliers and accordingly agrees to seek remedies directly and only with those suppliers and nor hold Ritz Tours responsible for their acts, omissions or commissions.  Without their limiting the foregoing, Ritz Tours and its agents are not responsible for any losses or expenses due to delay or changes of schedule, overbooking of accommodations, default of any third parties, sickness, weather, strike, acts of God, acts of terrorism, force majeure, acts of government’s civil disturbances, war, quarantine, customs regulations, epidemics, criminal activity or for any other cause beyond its control.  All such losses or expenses have to be borne and paid for by the participant.

Ritz Tours accepts no responsibility for value, reliability, quality or authenticity of any goods purchased while on tour or for any mailing, freight or shipping arrangements.  Ritz Tours reserves the right to decline to accept, or retain any person as tour participant, should such person’s health, mental condition, physical infirmity or general deportment impede the operation of the tour or the rights, welfare or enjoyment of other tour participant.

Ritz Tours reserves the right to substitute hotels, and alter the itinerary, withdraw any tour and make any desirable alteration for the convenience of the operation of tours.  Ritz Tours reserves the right to cancel the tour prior to departure for any reason.  Liability for such cancellation is limited to full refund of money received by Ritz Tours, and this will constitute full settlement with the tour member.

All tour fares shown are based on the present value of foreign currencies in relation to the US dollars in effect on September 1, 2000, and in current tariffs on the same date and are subject to change.  In China, costs are quoted by the Chinese handling travel agency in US dollars.  However, the Chinese handling travel agency reserves the right to alter or adjust its costs.  In the event that the Chinese handling travel agency increases the cost of any service within China, tour fares are subject to adjustment.  The right is reserved to cancel the tour prior to departure for any reason.  In such case, a full refund of all payment will constitute a full settlement with the participant.  The Chinese handling travel agency has sole and exclusive control over the operation of all tours in China.  The Chinese handling travel agency reserves the right to make alterations or adjustments in the itinerary as to destinations, transportation, accommodations and all other services.  Neither Ritz Tours nor any subsidiary or affiliate of Ritz Tours shall be responsible for any such alterations made by the Chinese handling travel agency.

Baggage is carried at owner’s risk and baggage insurance is recommended.  Ritz Tours is not responsible for typographical or printing errors or omissions in this Web site’s documents.  Ritz Tours accepts no responsibility for cost, which may occur as result of a participant failing to secure adequate insurance coverage, which coverage is highly recommended.  Generally, your health insurance does not cover expenses outside the USA.  Ritz Tours is not responsible for participant’s visa or passport requirements, nor will a refund of unused services be made, nor reimbursement of any additional expenditure if a participant is denied entry to a country for this or any other reasons.

The general conditions under which you agree to utilize the services of Ritz Tours may not be amended in any way, except in writing, by an authorized officer of Ritz Tours.  By utilizing the services of Ritz Tours, you agree that the exclusive venue for all claims shall be the County of Los Angeles, State of California, and such claims shall be determined according to the laws and jurisdiction of the State of California.

The issuance of tickets and vouchers shall be deemed to be consent to the above conditions and to these terms and conditions.